Help Center

Everything you need to know about creating, sharing, and managing your AI-powered vibes. Can't find what you're looking for? Reach out to our support team.

Getting Started

What is Pixivite?

Do I need an account to create vibes?

What happens after I sign up?

Creating Vibes

How do I create a vibe?

What event details are required?

Can I upload my own photos?

What output formats are available?

Can I add a custom prompt or special instructions?

Templates

What are templates?

How do I use a template?

Can I customise a template?

Sharing & Sending

How do I share my vibe?

Do recipients need an account to view my vibe?

How do I send vibes to guests?

Can guests RSVP?

How do I cancel an event?

Pixi Wall

What is the Pixi Wall?

Who can see my wishes on the Pixi Wall?

How do I share a greeting to the Pixi Wall?

Can I delete my wishes from the Pixi Wall?

Can other users repost my wishes?

How do I report inappropriate content?

Event Timeline

What is the Event Timeline?

How do I add timeline blocks?

Is there a limit on timeline blocks?

Do guests receive timeline updates?

Can I edit the timeline after sending invitations?

Notifications

What notifications do guests receive?

What counts towards my notification limit?

Plans & Pricing

What plans are available?

What are credit packs?

Can I use credits alongside a plan?

How are credits consumed when I generate?

What happens to my event after the credit is used?

Do referral credits work the same as purchased credits?

Can I cancel anytime?

Are there any limits on notifications?

What if I need to send more notifications?

How do I upgrade or downgrade my plan?

How do I update my payment method?

Am I charged if generation fails?

How do I purchase on the iOS app?

How do I get a refund for an App Store purchase?

Can I use my web subscription on the iOS app?

Do subscriptions auto-renew?

Referrals

How does the referral program work?

Where do I find my referral link?

Is there a limit on referral credits?

What can I do with a referral credit?

Do referral credits expire?

Gift Cards & Registry

How do gift cards work on Pixivite?

How do I enable gift cards for my event?

How do I receive my gift cards?

Are gift cards available on all plans?

Can I add a gift registry link?

Address Book

What is the Address Book?

How do I add contacts?

Is there a limit on contacts?

Can I use Address Book contacts when sending vibes?

Will I get reminders for birthdays?

AI Refinement & Art Styles

What is image refinement?

How do I refine an image?

How many image refinements do I get?

Do refinements use my monthly generations or credits?

What kinds of refinement requests work best?

Can refinement change event details or text?

What are Art Styles?

Can I use different art styles for the same event?

What happens to my video if I refine the image?

Can I upload an image during the edit phase?

Why might a refinement be rejected or fail?

Video Generation

How does video generation work?

How long are generated videos?

Which plans include video generation?

Can I download my video?

What if video generation fails?

Push Notifications

Does Pixivite send push notifications?

How do I enable push notifications?

Can I turn off push notifications?

Account & Privacy

How do I manage my data and privacy?

Can I export my data?

How do I delete my account?

Can I undo account deletion?

What happens to my Stripe subscription when I delete my account?

Do my guests receive SMS without consent?

Troubleshooting

My invitation shows a blank or broken image.

Why was my image or video invite or greeting rejected?

What should I do if generation fails?

Why doesn't the image I uploaded appear in my invite or greeting?

I can't log in.

Photos won't upload.

My payment failed or I was double-charged.

My video is stuck in 'Generating' status.

Guests say they didn't receive my invitation.

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