Help Center

Pixivite is an AI-powered invitation and greeting card creation platform. You describe your event in a simple chat flow and our AI generates beautiful, personalised invitation images or videos for you to review and share.

Yes. A free account lets you create, manage and share vibes. Follow the sign-in or registration options shown to create your account.

You land on the Dashboard where you can start creating vibes, browse templates, or view your previously created vibes in the Gallery. Free accounts include 5 AI generations with image output.

Click "Create" in the top navigation and describe the invitation or greeting you want. Pixi uses the details in your message to build a creative brief, then asks only for required information it could not confidently determine. Review the brief and select Generate when it is ready.

Invitations require an occasion, title, date, time, visual theme, and art style. Greetings require an occasion, recipient or audience, visible title or message, visual theme, and art style. Venue, sender, photos, scene, and other creative direction can be added when relevant.

Yes. Signed-in users can reopen saved creation conversations from the Conversations button in Pixi Studio. Pixi stores the chat, the details captured in the creative brief, and its current step so you can continue where you left off. Conversations are private to your account unless you separately share a generated invitation or greeting.

Drafts contains unfinished conversations and creations that are queued, generating, checking, or failed. Generated contains conversations whose linked image generation has completed. Generation status is refreshed from Pixivite's event system when the Conversations pane loads.

Use the trash icon beside an unfinished conversation, or use Clear drafts to remove all unfinished conversations. Starting over creates a new flow but does not automatically delete an earlier saved conversation. Generated conversations stay linked to their generated event; account-data deletion options are available under Settings → Data & Privacy.

Reference photo uploads are supported on eligible plans and credit-funded vibes when uploads are enabled. Check the creation flow for current availability. The Free plan does not include reference photos by default.

You can choose between an AI-generated image or a short AI-generated video; generation time varies. Image output is available on all plans. Video output is available on Plus, Pro, and with credit packs.

Yes. In the creation chat flow there's an optional step where you can describe exactly the style, mood or specific elements you want in your vibe.

Templates are pre-designed vibe styles curated for popular event types — birthdays, weddings, baby showers, corporate events and more. Each template includes a sample image so you can preview the look before creating.

Browse the Templates page, filter by category or search by name, then click "Use Template". You'll be taken to the Create page with the template's style pre-applied.

Yes. After selecting a template you still go through the full creation flow where you can change every detail — event info, photos, and custom prompt — before generating.

Click the "Share" button on the Preview page. A modal opens with options to share via WhatsApp, Facebook, X (Twitter), Email, or Instagram. You can also copy the direct link.

No. The share link opens a public page where anyone can view your invitation without logging in.

From the Preview page click "Send Vibes". You'll be taken to the Send page where you can add guests, manage your guest list, set up a gift registry, enable gift cards, and send personalised emails or SMS.

Event hosts must add, consent to, and verify their phone before adding or importing guests or sending invitations. This confirms ownership of the number and allows Pixivite to deliver verification codes, RSVP alerts, and event administration messages. Delegated event users are not required to verify the event host's phone.

Yes. Emails include RSVP links (Accept / Decline / Maybe). Responses are tracked and visible on the Send page. RSVP tracking is available on all plans including Free.

Yes. Guest Broadcasts let you send schedule changes, arrival details, and host updates through each guest's original invitation channel. Broadcasts are included with credit-funded events, Plus, and Pro; they are not available on Free-plan events.

Yes. Plus, Pro, and credit-funded events can add up to 5 co-hosts from Edit Event or Preview's More Actions menu. Existing Pixivite users get access immediately. New users receive an invitation and are linked automatically when they sign in or register with the invited email, without a separate acceptance step.

Co-hosts can manage guests, import contacts, send invitations and broadcasts, view delivery and RSVP tracking, and update invitation content such as the envelope design, gift options, personal videos, and host message. Co-hosts cannot edit core event details, generate or refine invitation artwork, manage other co-hosts, access billing, cancel the event, or delete it.

Only ready or live events can be cancelled. Go to the Preview or Send page and click 'Cancel Event'. You'll be asked to confirm — once confirmed, all invited guests are automatically notified via email, SMS, and WhatsApp. The event is marked as cancelled, and sharing or sending further invitations is disabled. Your event data (guests, media, videos) is preserved.

The Pixi Wall is a community feed where you can share your AI-generated greetings and wishes with other Pixivite users. Think of it as a social wall for celebrations — you can post wishes, react with emojis, leave comments, and discover greetings shared by others.

Pixi Wall wishes are visible to all logged-in Pixivite users. They are not visible to unauthenticated visitors, search engines, or anyone outside the Pixivite platform. Your email address is never shown — only your display name and avatar.

After creating a greeting, go to the Preview page and click the heart icon or 'Share to Pixi Wall' button. You can optionally add a message, @mention other users, and add #hashtags. The greeting card image is the main content — a message is optional.

Yes. You can delete your own wishes at any time from the Wish Detail page. Deleting a wish also removes all associated reactions, comments, and reposts.

Yes, other users can repost your wishes with attribution. Your name is shown as the original author. You can delete your original wish at any time, which also removes all reposts.

Every AI-generated invitation has a "Report content" button right next to the download and share actions — tap it, pick a reason, and submit without leaving the app. Recipients viewing a shared invite can report it too via the "Report content" link below the image. All Pixi Wall content is also automatically screened by our content safety system before posting. Our team reviews every report and uses them to improve content moderation. You can also reach us at support@pixivite.com.

Yes — other logged-in Pixivite users can search for accounts by display name using the search on the Pixi Wall. Your email address is never shown in search results. If you'd prefer not to appear in search, turn off 'Appear in Pixi Wall people search' in your Profile settings under Notifications.

The Event Timeline lets you add a schedule of activities to your event — for example, ceremony at 4 PM, dinner at 6 PM. Guests see the timeline on the invitation page so they know exactly what to expect.

On the Send page, scroll to the Timeline section. Click 'Add Block' and fill in the time and a short description for each activity. You can add, edit, reorder, or remove blocks at any time.

Event Timeline is available on credit-funded, Plus, and Pro events. Credit-funded events include up to 5 blocks, Plus includes 10, and Pro includes 15. It is not available on Free-plan events.

Yes. When your event is coming up, guests receive reminder notifications that include the timeline. The timeline is also always visible on the public invitation page.

Yes. Changes you make to the timeline are reflected immediately on the invitation page. Guests who revisit the link will always see the latest schedule.

Guests can receive up to 4 types of notifications: invitation (when you send vibes), nudge reminders (for pending RSVPs), event updates (when you change details like date or venue), and thank-you notes (after the event). Each is sent via the channel you originally used — email, SMS, or WhatsApp.

Only user-initiated notifications count: invitations, nudges, event updates, and thank-you notes. Automated messages like event reminders (24h before), timeline activity alerts, and cancellation notices are free and do not count towards your limit.

We offer three plans: Free ($0 — 5 AI generations, 50 guests, email + WhatsApp, RSVP tracking), Plus ($15.99/month — 15 generations, image + video, guest broadcasts, 500 guests, SMS), and Pro ($29.99/month — 40 generations, guest broadcasts, 1,000 guests, custom logos, SMS). You can also buy credit packs without a subscription.

Brand Studio (Pro plan) lets you upload your logo, set your business profile and social links, customize email header/footer colors, and hide Pixivite branding. Envelope and shared-page background designs are customized per invitation from Guest Hub with Plus, Pro, or a credit-funded event.

Yes. In Guest Hub, open the Design step after Guests to choose the envelope design, envelope colors, page background design, and background color for that invitation. Custom designs are included with Plus, Pro, a Plus trial, and credit-funded events. Free-plan events use the standard design; simply having unused credits does not unlock customization until that event is funded by a credit.

Credit packs are one-time purchases: Starter ($4.99, 2 credits) and Party ($9.99, 5 credits). Each credit-funded event unlocks the full experience — premium image quality, image + video, no watermark, 250 guests, up to 5 event co-hosts, guest broadcasts, per-event envelope and shared-page background design, gift cards, and multi-language. Purchased credits never expire.

Yes. For Plus/Pro users, your monthly quota is consumed first, then credits kick in when the quota is exhausted. For Free users, credits are used first to give you the elevated credit-pack experience (no watermark, video, SMS).

When you click Generate, the system checks in this order: referral credits (soonest-expiring first) → purchased credits → monthly plan quota. Referral credits are used first because they expire. Purchased credits never expire. Only one credit is consumed per generation.

Once an event is generated with a credit, it keeps all premium features permanently — no watermark, RSVP tracking, email + SMS delivery, guest broadcasts, gift cards, image editing, video animation, and timeline. These stay even if you have no credits left.

Yes. Referral credits give the same full experience as purchased credits — premium image quality, no watermark, video output, RSVP tracking, guest broadcasts, and all premium features. The only difference is referral credits expire after 90 days, while purchased credits never expire.

Yes. There are no contracts or lock-ins. If you subscribed on the web, cancel anytime from your Stripe billing portal. If you subscribed via the iOS app, cancel in iPhone Settings → your name → Subscriptions → Pixivite. If you subscribed via the Android app, cancel in Google Play → Payments & subscriptions → Subscriptions → Pixivite.

Each plan includes generous notification allowances designed to cover the full event lifecycle — invitations, reminders, nudges, and updates. You won't hit any limits during normal use.

If you're hosting a large event and approaching the limit, upgrading your plan gives you higher allowances. Automated notifications like reminders and timeline alerts continue to work regardless.

On the web, go to My Plan and click 'Manage Billing' to open the Stripe Customer Portal where you can switch plans. On iOS, manage your subscription in iPhone Settings → your name → Subscriptions → Pixivite. On Android, manage your subscription in Google Play → Payments & subscriptions → Subscriptions → Pixivite. Changes take effect at the end of your current billing period.

For web subscriptions, click 'Manage Billing' on the My Plan page to update your card in Stripe. For iOS subscriptions, update your payment method in iPhone Settings → your name → Payment & Shipping. For Android subscriptions, update your payment method in Google Play → Payments & subscriptions → Payment methods.

No. Credits and monthly generations are only deducted after a successful generation. If something goes wrong, you can try again without losing a credit.

Yes — Pixivite is available on iOS (App Store) and Android (Google Play). Download it at pixivite.com/get-app. Your account, plan, and events sync automatically across web and mobile.

Subscriptions and credit packs on the iOS app are billed through your Apple ID account via the App Store. Payment is charged directly to your Apple account at confirmation of purchase.

Subscriptions and credit packs on the Android app are billed through your Google account via Google Play. Payment is charged directly to your Google account at confirmation of purchase.

App Store purchases are refunded by Apple. Visit reportaproblem.apple.com, sign in with your Apple ID, and select the purchase you'd like refunded.

Google Play purchases are refunded by Google. Open the Google Play app, tap your profile icon, then tap Payments & subscriptions → Budget & history, and select the purchase you'd like refunded. You can also visit support.google.com/googleplay/answer/2479637.

Yes — your plan syncs across all platforms automatically. You manage billing through whichever platform you originally subscribed on (Stripe for web, App Store for iOS, Google Play for Android).

Yes. Web, iOS, and Android subscriptions all auto-renew at the end of each billing period. You can cancel at any time — web subscriptions via the Stripe portal, iOS subscriptions via iPhone Settings → Subscriptions, Android subscriptions via Google Play → Subscriptions. Cancellation takes effect at the end of the current period.

Share your unique referral link with friends. When they sign up, they get 1 free Starter Pack credit immediately. When they create their first invite, you earn 1 free credit too!

Your referral link is on the Dashboard (in the "Invite friends" card) and on the Referrals page. Just click "Invite" to copy it to your clipboard.

You can earn up to 3 referral credits per month. There's no limit on how many friends you can refer — the monthly cap only applies to your earned credits.

Each credit works like a Starter Pack — it unlocks 1 AI generation with Plus-tier features including video output, no watermark, RSVP tracking, templates, gift cards, and multi-language support.

Yes. Referral credits expire 90 days after they are earned. Purchased credit packs never expire.

When you enable gift cards for your event, guests can send you digital gift cards from popular brands directly through your invitation page. Gift cards are fulfilled through our partner, Tremendous.

On the Send page, toggle the 'Gift Cards' option. You can also add a gift registry URL. Both options appear on your public invitation page for guests to use.

Gift cards are delivered to the email address on your Pixivite account. You'll also see a summary of received gift cards on your event's Send page.

Gift cards are available on Plus, Pro, and credit-funded events. Free plan events do not include the gift card feature.

Yes. On the Send page you can add any external registry URL (Amazon, Zola, etc.). Guests will see a 'View Registry' button on your invitation page.

The Address Book is your personal contacts manager within Pixivite. Save guest names, emails, phone numbers, and dates of birth so you can quickly add them to future events.

Go to the Address Book page and click 'Add Contact'. Fill in the details and save. You can also import contacts directly from your event guest lists.

No. All plans (including Free) allow unlimited contacts in the Address Book.

Yes. On the Send page, you can quickly add guests from your Address Book instead of typing their details manually each time.

If you add a date of birth for a contact, Pixivite can send you occasion reminders so you never miss an important date. Enable reminders in your notification settings.

Image refinement lets you update a generated invite or greeting by describing the change you want. For example, you can ask Pixi to make the background warmer, add flowers, adjust the mood, change the color palette, or make the design feel more formal. Pixi uses the current image and your original event context to create a revised image.

Open your vibe from My Vibes or Gallery, then go to the Preview page. On the image, select the refine or regenerate icon in the top-right corner, describe the change you want, and apply the refinement. Pixi will create an updated version of the image while keeping your vibe details as context.

Refinements have their own per-vibe limit: Free includes 3 refinements, Plus includes 5, Pro includes 10, and credit-funded vibes include 5. A successful refinement uses one of those edit rounds. If a refinement fails, you can try again without losing that round.

Image refinements use the refinement rounds included with your plan or credit-funded vibe. They are separate from creating a brand-new vibe. Regenerating the full image, creating a new vibe, or re-animating a video may still use a generation or credit depending on your plan.

Small, specific visual changes work best: colors, lighting, background details, decorations, tone, composition, or making the design more playful, elegant, minimal, festive, or premium. Large changes like replacing the whole scene, changing the occasion, or rewriting many event details are better handled by updating the vibe details and regenerating.

You can update event details such as title, date, time, venue, host name, theme, and art style in the edit flow, then regenerate the image so the design reflects those changes. For best results, keep text edits clear and concise, since AI-generated text can vary and may need another pass.

Art Styles are curated visual systems you can apply to your vibe — for example, 3D Story, Glass, Editorial, Travel, Info Card, or Comic. Select an art style during creation or editing to guide the AI's output.

Yes. You can edit the vibe and choose a different art style, then regenerate the image. This is a broader change than a small refinement, so the final composition may shift more noticeably.

Refining updates the image. If your vibe already has a video, the existing video may still be attached, but it will not automatically update to match the new image. Re-animate or regenerate the video after refinement if you want the video to match the latest image.

No, not right now. Image uploads are only supported during the initial creation flow. During editing or refinement, you can update the prompt, style, and instructions, then regenerate the invite or greeting.

Refinements go through the same content security checks as generation. A request can fail if the prompt or resulting image appears unsafe, explicit, hateful, violent, illegal, or otherwise prohibited. Try making the request clearer, safer, and more specific before applying the refinement again.

When you generate an invitation or greeting, Pixivite creates multiple revisions (versions) based on different AI prompts and styles. The Editor Canvas lets you preview all versions side-by-side, compare them, and apply your favourite one to your vibe without generating new images.

On the Create page, click the 'View Revisions' button to open the Editor Canvas overlay. On the Preview page, scroll to the 'Version Timeline' section to see all generated versions. Each version shows the image or video thumbnail with details about when it was created and which style was used.

In the Editor Canvas (Create page) or Version Timeline (Preview page), click on the version you want to preview. A preview panel shows the full image or video. Once you've chosen the version you like, click the 'Apply Selected' button to apply it to your vibe.

Only one version is used for sharing and sending — the 'Applied' version. However, all previously generated versions are preserved in the version timeline so you can always switch back to an earlier version or compare different options without losing them.

All versions of your vibe are stored indefinitely as long as your event is in your gallery. Once you delete the vibe, all associated versions are permanently removed. Versions are tied to a specific vibe — you can't transfer them to a different event.

Yes. On the Preview page, if you have multiple image versions, the 'Compare' button (desktop only) opens a side-by-side view so you can see two versions at the same time. This helps you spot subtle differences in composition, colors, or styling before applying.

When you generate a vibe, Pixivite's AI system creates multiple candidate versions to give you choice. The system tries different prompts, styles, and compositions to generate a variety of high-quality options. This lets you pick the best one or refine it further without extra cost.

No, there's no way to selectively delete individual versions. All versions stay in the timeline so you can always revert to an earlier revision if you change your mind. You can only delete the entire vibe, which removes all versions at once.

Yes. When you refine an image (make adjustments like changing colors or composition), a new version is created and added to the timeline. The refined version appears alongside your other versions so you can compare and choose which one to apply.

Pixivite uses advanced AI video technology to create short animated videos from your invitation design. It transforms your static invitation into a dynamic video with motion effects.

Videos are typically 5–8 seconds long — perfect for sharing on social media or embedding in messages.

Video generation is available on Plus, Pro, and with purchased credit packs. Free plan users can create image-only vibes.

Yes. On the Preview page, click the download button to save your video as an MP4 file.

If video generation fails or times out, no credit is deducted. You can retry or choose a different style. Video generation typically takes 1–3 minutes.

Yes. If you're using the Pixivite mobile app or have enabled browser notifications, you can receive push alerts for RSVP updates, event reminders, and new gift card receipts.

On mobile, allow notifications when prompted during first use. On desktop, enable browser notifications in your account settings. You can customise which events trigger push alerts.

Yes. Disable them at any time through your device settings or in the Pixivite notification preferences.

No. You can create a Pixivite account without providing a phone number or consenting to SMS. If you are hosting an event, you will be asked to add, consent to, and verify a phone number before adding or importing guests or sending invitations.

Go to Settings → Data & Privacy. There you can manage cookie consent, request a data export (GDPR Article 20), or delete your account.

Yes. The Data & Privacy page lets you download a full JSON export of your personal data — profile, events, media, and preferences — in compliance with GDPR.

Open pixivite.com/delete-account in any web browser, sign in to verify your identity, and type DELETE to confirm. You can use this public page even after uninstalling the app. Your account enters a 30-day grace period before permanent deletion.

Yes — during the 30-day grace period, simply log in again and you'll see a prompt to reactivate your account. Once reactivated, everything is restored as if nothing happened.

Your active Stripe subscription is automatically cancelled when you request deletion. App Store and Google Play subscriptions must be cancelled separately through your device settings. If you reactivate within 30 days, you'll need to re-subscribe.

When you add a guest's phone number and send via SMS, you're confirming you have their permission. Every guest SMS includes a 'Reply STOP to opt out' footer so guests can stop messages at any time.

This usually means generation is still in progress or failed silently. Refresh the Preview page. If the issue persists, try creating a new invitation with different photos.

Pixivite checks prompts, uploaded images, and generated outputs for content safety. A generation may be rejected if it appears to violate content security rules, including unsafe, explicit, hateful, violent, illegal, or otherwise prohibited content. Try revising the prompt or using a different uploaded image before generating again.

Review the prompt, event details, uploaded images, and any special instructions, then try regenerating. If the prompt or image may have triggered content security checks, make the request clearer, safer, and less ambiguous before retrying. Credits and monthly generations are only deducted after a successful generation.

Uploaded images may be skipped if they trigger content security checks, are low quality, or do not fit the generated scene. The AI also does not always use every uploaded image exactly as provided; in some scenarios it may use the image only as inspiration, blend it subtly, or leave it out to keep the final invite or greeting coherent and safe.

Double-check your email and password. Passwords are case-sensitive. If you've forgotten your password, use the password reset flow on the Login page.

Supported formats are JPG, PNG, and WebP. Each file should be under 10 MB. Try a different browser or clear your cache if the issue persists.

Payment issues are handled through Stripe. Go to My Plan → 'Manage Billing' to check your payment history. For double charges, contact support@pixivite.com with your invoice details and we'll resolve it within 48 hours.

Video generation can take 1–3 minutes. If it's been longer than 5 minutes, try refreshing the page. If the status doesn't update, the generation may have failed — no credit is deducted in that case, and you can retry.

Check the Send page for delivery status. Emails may land in spam folders — ask guests to check. SMS delivery depends on carrier support. If using WhatsApp, the guest must have WhatsApp installed on the number you sent to.